By engaging with the services of Janmark Studio or accessing the Client Portal, you explicitly agree to the following terms and conditions governed by the laws of the Republic of the Philippines.
1. The Client Portal (Financial Ledger)
The ledger serves as a visual representation of transaction history for record-keeping purposes. The following terms apply:
- Promissory Commissions: Records of approved deferred payment agreements.
- Credit Balance: Value owed by the Artist to the Client in the form of services, not cash.
- Refunds: Refunds are issued exclusively at the Artist's discretion and processed via external payment methods (e.g., Wise, GCash), not through the portal itself.
2. Service Availability & Timeline
- Operational Hours: Working days are subject to the current production queue and Artist availability.
- Turnaround Time: Standard completion is estimated between 2 to 7 days, contingent upon project complexity.
- Delays: The Artist reserves the right to delay commissions due to force majeure, health issues, or emergency circumstances. Clients will be notified of significant delays via the portal.
3. Content Guidelines
The Client agrees to adhere to the following strict content restrictions:
- Accepted Content: Anthropomorphic characters, Illustrative Backgrounds, and mature content (strictly restricted to individuals aged 18+).
- Prohibited Content: Hate speech, political propaganda, illegal subject matter, extreme violence, or any content deemed unethical by the Artist.
Zero Tolerance Policy: Soliciting prohibited content will result in immediate termination of the service agreement and a permanent ban from the platform.
4. Communication & Messaging Policy
The Client Portal includes a Direct Messaging feature to facilitate project coordination. Use of this feature is subject to the following rules:
- Professional Conduct: Communications must remain professional and respectful at all times. The messaging system is strictly for project updates, feedback, and commission-related inquiries.
- Prohibited Behavior: Harassment, verbal abuse, hate speech, spamming, and the sharing of inappropriate personal information are strictly prohibited.
- Boundaries: Clients are expected to respect professional boundaries. Solicitation of non-professional relationships, excessive messaging outside of reasonable hours, or "trauma dumping" will not be tolerated.
Revocation of Access: The Artist reserves the right to permanently disable messaging privileges or terminate the account of any user found violating these communication standards.
5. Payment Terms
- International Clients: Payments are processed exclusively via Wise. PayPal is not supported.
- Domestic Clients (Philippines): Payments are accepted via GCash, Maya, and Direct Bank Transfer.
- Invoicing: Official invoices are transmitted via email to ensure security and prevent unauthorized chargeback disputes.
- Payment Schedule: Full payment is required upfront unless a deferred payment plan has been explicitly approved in writing.
6. Refund Policy
- Finality of Sales: All payments for completed services are final.
- Cancellations: Refunds are processed only if the Artist cancels the commission due to an inability to complete the work. Client-initiated cancellations after work has commenced are not eligible for a full refund.